As a key member of the APS team, you will be contributing to the success of our eBanking applications. Your role will focus on providing dedicated L1/L2 application support to Front Office users, ensuring service level objectives are met, and actively participating in 24/7 production support. Join a dynamic team dedicated to continuous improvement.
Role and Responsibilities:
- Deliver L1/L2 application support to Front Office users.
- Adhere to Service Level Objective targets and APS support roster.
- Participate in 24/7 production support, including shifts, weekends, and public holidays.
- Escalate potential risks, issues, and management matters promptly to the Head of APS.
- Review and create application support knowledge articles.
- Contribute to the continuous improvement plan.
Ideal candidate:
- 5+ years of overall IT experience.
- 1+ year of experience in L2 support, preferably in banking / financial services.
- Analytical and problem-solving skills.
- Excellent communication skills with a customer/user-centric mindset.
- Willingness to continually update and enhance skills through self-efforts and training.
- High level of persistence, can-do attitude, and proactiveness.
- Experience with ITIL
- Proficient with Unix, SQL and middleware (Tomcat, MQ).
- Knowledge of Autosys or any scheduling system, scripting, Service Now or Jira
- Knowledge of Kubernetes or ELK (beginner) is a plus.
