Responsibilities:
a) Strategy & Conceptualisation
- Evaluate, enhance and implement volunteer management strategy, policies and processes (e.g. volunteer training, development, recognition, engagement)
- Identify emerging approaches in volunteer management and evaluate volunteerism trends and impact which will value add to the volunteer engagement strategies and approaches
- Review PPIS’ volunteer continuity plan as part of the organisation’s business continuity plan
- Identify new volunteer opportunities and maintain existing collaborations with other community stakeholders and government agencies
b) Recruitment
- Assess volunteer needs for the various departments
- Develop methodology in assessment of volunteers and volunteer assignments for effective matching of projects and scope of contribution
c) Engagement
- Managing volunteer communications such as emails, EDMs, event invitations, newsletters, etc
- Leverage impact measurement tools to track volunteer engagement at events/programmes/activities
- Evaluate the contribution of volunteers on an annual basis
- Plan and implement formal and informal volunteer recognition activities to recognise the contribution of volunteers to the organisation
d) Training and Development
- Provide appropriate level of orientation and supervision
- dentify suitable training and development platforms for volunteers
e) Administrative / Reporting
- Develop Volunteer Programme materials (such as applications, procedures, volunteer regulations, orientation handbooks, etc)
- Managing and maintaining the volunteer database and records
- Administer and monitor expenditures for the volunteer programme against the approved budget
- Oversee annual reporting on the contributions of the volunteer programme to the organisation
Requirements
- Bachelor’s Degree in relevant field
- At least 2 years’ experience in the social services or non-profit industry, with a focus on volunteer management
- Experience in Volunteer CRM and/or Marketing is preferred
- Good interpersonal skills and can work and lead in a team setting
- Good organisation, administrative and project management skills
