ICT Support Engineer (Onsite/Level1/2)
1. Installing and configuring computer hardware, software, systems, networks, printers and scanners
3. Responding in a timely manner to service issues and requests in token based or maintainers support based
4. Providing technical support across the company (onsite or remote)
5. Troubleshooting Level-1 cases and escalate if needed
6. Lias with vendors for maintainer service
7. Other ad hoc duties assigned
8. Onsite Deploy Network / System Projects
Professional Skills required:
1. Microsoft AD / Exchange - managing AD users / Exchange mailbox
2. EXSI VMware / VCenter - installation and configuration
3. Microsoft Office / Outlook
4. Anydesk / Teamviewer / Windows RDP remote support
5. Network Knowledge, Eg. IP Addressing, VLAN, WIFI SSID
6. Mandarin (need to liaise with our Mandarin partner) & English Spoken, English Written.
7. Certificate such as CCIE/CCNP/CCNA/HCIE/HCIP/HCIA, One of them is a must.
