Job Title: Customer Service Representative (ID1490)
Location: Yio Chu Kang, one way transport pick up at AMK or Yio Chu Kang
Working Hours: Mon to Fri, 8.30am to 5.30pm.
Salary: $2800-$3100
Benefit: AL 14 days, AWS, variable bonus or performance bonus
Job Responsibilities:
• Attend to all phone or fax sales enquiries from customers.
• Process customers’ quotations and orders in an efficient and timely manner
• Responsible for order fulfillment, and ensuring accurate input of Sales Order & Purchase Order to the system
• Close follow up with respective suppliers on the order & delivery status
• Process export documentation for shipments to other region
• Process documentation for LC negotiation (whenever applicable)
• Liaise with warehouse and freight forwarders to ensure timely pick-up and delivery of customers’ orders.
• Generate billings on a timely basis for all orders that were completed
• Support Sales team to meet their monthly forecast target
Job Requirements:
• Diploma in Business studies or equivalent
• Minimum 2 years customer service experience in order processing and export shipping
• Knowledge of L/C processing will be an added advantage
• Customer oriented with good communication & interpersonal skills
