Job Responsibilities
- Responsible for managing and leading a given district, achieving sales, profitability and inventory targets while ensuring a unique and brand relevant shopping experience.
- Oversee, coach and direct activities of Shop-in-charge person (eg. Store Managers) in the achievement of business objectives and efficient & effective store operations.
Key Performance Indicators (KPIs)
- Execute retail operating procedures policies and control while ensuring retail excellence.
- Achieve compliance with given statutory and corporate affairs requirements as appropriate.
- Assist in executing promotion/marketing plans and opportunities to deliver sales and profitability targets.
- Ensure delivery of 100% customer satisfaction.
- Achieve district target set by the Management.
- Ensure overall stock loss is maintained below 0.5%.
- Achieve and conversion metrics as per Company benchmark.
General Duties
- Ensure consistency and compliance of Skechers operating and service standards, policies, and procedures.
- Ensure high standards of store operations are met at all times, providing consumers with a high-quality shopping and brand experience.
- Work closely with Merchandising Team in stock allocation and planning.
- Achieve an overall stock turn as per company target.
- Ensure product selection for all stores is based on grades/ bands that reflect consumer profiles, competitive landscape, and store formats.
- Loss prevention a key operational discipline.
- Managing all outlets budgets and ensuring that each store operates within the budget.
- Monitoring each store's P&L reports.
- Addressing operational problems that arise.
Specific Duties
Marketing and Visual Merchandising:
- Ensure Retail Marketing plans are executed seasonally – aligned with brand marketing plans.
- Work in accordance with Regional and Local VM standards and execute the look-and-feel of the store as pre-agreed.
Store Visits:
- Ensure store visits are done consistently and take corrective measures if needed for business growth.
- Prepare store visit checklist reports for weekly review with the Retail / Store Operations Manager.
Expense Control
- Prepare and monitor revenue and expenditure in the retail stores/outlets to ensure attainment of profit objectives.
Leadership - Proposing Decision and Actions
- Develop a team of Store Managers / Trainee Managers capable of executing store sales & marketing strategies and meeting financial objectives.
- Build succession plan through effective hiring, development, training and staff retention program.
- Support and guide direct reports in solving cross-functions and people-related issues.
- Any other ad hoc duties assigned.
Requirements
- Candidate with at least a Diploma or Degree preferred.
- At least 5 years of working experience in the related Retail / Footwear / Fashion industry and a minimum of 3 years of people management experience.
- Passion in customer service and a strong communicator
- Strong organization skills, analytical and detail-oriented
- Strong application of MS Excel preferred and other office software.
- Fast-pace, hands-on work style
- Comfortable to work beyond office hours and weekends/Public Holidays to manage stores activities.
