Job Responsibilities
- Reporting to the local IT Supervisor
- Provide a high level of customer service. Provide support and troubleshooting of hardware and software problems to the end-users
- Involved in the company new system implementation as well as provide user training to the end-users
- Provide support for in-house application system and software upgrading that includes instatllation, configuration and troubleshooting of application system problems
- Coordinate with vendors or suppliers or internal support teams to solve problems
- Ensure compliance of the IT systems with corporate policy or guidelines
- Share service support whereby need to travel to few office locations to provide support
Job Requirements
- Diploma / Bachelor's Degree in Information Technology, Computer Science or related field
- Over 2 years’ work experience in IT support
- Familiar with Windows Operating Systems (Microsoft Windows 10, active directory, teams and office 365)
- Network skills: Internet connectivity, Mail host services, Network (LAN, WLAN, WAN, VPN) etc
- Mobile Technologies (iOS, Android)
- Customer relationship management skills proven within previous environments
- Can work independently with strong analytical and problem solving skill
