- Provides operational oversight on all aspects of the Centre’s operations, including extending support and guidance should the team be activated for 24/7 on-call duties.
- Lead the review and implementation of work processes, policies, and procedures to ensure high level of service and operational efficiency
- Identify opportunities for improvements in service delivery and work with internal and external stakeholders (business partners) to review operational workflows for a well-coordinated patient journey across the hospital
- Monitor complaints/feedback and guides the team in resolutions
- Develop and institute quality audits of the department to ensure high service standards and adherence to procedures and guidelines
- Build a strong and competent team that can deliver high service standards
Email: [email protected]
Whatsapp: 96503173
Telegram: @jesswongie
Jessie Wong Yuan Si
Personnel EA License No.: R2197171
Recruit Express Pte Ltd (EA Licence No.: 99C4599)
