Job Description
- Handles escalation and communication with policyholders and intermediaries
- Actively participate in departmental projects and initiatives; Provide in-depth practices and business logic as business representative
- Carry out tasks / actions without precedent events independently
- Implement new processes to improve efficiency
- Set the direction of process improvement through projects and initiatives including collaboration with other sections
- Handle business processing related enquiries from third parties like clients, intermediaries, TPA and other departments
- Review and implement new SOPs, incorporating changes due to compliance and new ways of working
- Lead and coach multiple teams of Business Processing staff for day-to-day business activities and operations
- Pro-actively allocate resources based on business priorities
- As part of the leadership team, work with key stakeholders to proactively shape the organisation’s culture and conduct environment that is aligned to the organization’s Core Values
Job Requirements
- Minimum Bachelor's Degree & above or equivalent
- Minimum of 5 years working experience in Group Insurance Business Processing role
- Minimum of 5 years in a leadership capacity
- Demonstrates alignment with the organisation’s core values through expected behaviours
- High level of integrity, takes accountability of work and good attitude over teamwork
- Takes initiative to improve current state of things and adaptable to embrace new changes
Qualified candidates may submit a copy of detailed resume in MS Word Format to [email protected]
Charissa Ong Zimin (R1104659)
Email address: [email protected]
Recruit Express Pte Ltd
EA License No.: 99C4599
