Role & Responsibilities
The Student Recruitment Operation manager manages the day to day operations of the international Students Recruitment department while providing oversight of Domestic and International Students Consultancy and services for client such likes schools, students and their parents. On an ongoing basis, the Student Recruitment Operation Manager assigns student services workloads, ensuring that services and operation in a proper manners. As needed, the Student Recruitment Operation Manager acts as Lead Operation Team and providing full-cycle student recruiting, consultancy and services.
- Maintain up to date knowledge of changes in relation to Singapore and international qualifications, education systems, institution credentials, credit precedents and regulatory requirements
- Assess applications from international and domestic applicants, generate Letters of Offer and issue and manage Student Contracts and relevant acceptance documents.
- Coordinate with the Marketing Manager with the Lead conversion process as appropriate.
- Liaise with education agents onshore and offshore and Country Offices in regard to applications, visas, applicant information and enrolments such as:
- ‐ Implement interaction via phone and email
- ‐ Manage or respond to enquiries or applications from agents or direct applicants
- ‐ Identify and allocate applicant enquiries to agents
- ‐ Provide information packs to applicants
- ‐ Facilitate resolution of issues raised by agents
- ‐ Undertake Academic verification and confirm entry levels with University Partner as necessary
- ‐ Facilitate payments
- Update and maintain student records and contribute to alignment of systems/records with University partner
- Contribute to refinement of admissions guidelines as established in policy and procedure
- Develop and maintain strong, effective and enduring partner relationships with agents, University partner and stakeholders
- Participate in promotional activities as required.
