Our client is a German MNC, a world market leader manufacturing environmental simulation system with companies in more than 10 countries and close to 3000 employees worldwide.
Reporting to Sales Director, the Sales & Service Manager will need to lead a team and achieve revenue target for the company.
Responsibilities:
Sales Leadership:
- Develop and execute sales strategies to achieve company objectives and revenue targets by maintaining existing, and identify/develop new accounts
- Develop and present solutions to meet customers’ requirements
- Prepare quotations and cost calculations and conduct price and contract negotiation
- Schedule and track orders and ensure timely implementation
Service Operations:
- Oversee day-to-day service operations to ensure efficient and effective service delivery
- Monitor and evaluate service performance metrics, striving for continuous improvement
- Schedule and track service jobs and ensure on-time execution
- Client visitation to promote service products
- Develop customized service solutions and execute comprehensive strategies to increase service sales and market share, aligned with the company's overall business objectives
Forecasting and Reporting:
- Prepare Sales & Service forecasts and reports and analyze data to identify areas for improvement and implement corrective actions
- Update customer and project data in CRM and SharePoint
Customer Relationship Management:
- Build and maintain strong relationships with key clients/partners and potential customers to understand their service needs and provide solutions that surpass their expectations
- Address customer feedback and complaints promptly, ensuring high levels of customer satisfaction and retention.
- Collaborate with other departments to ensure customer satisfaction and retention
Market Analysis:
- Conduct market research to identify trends, opportunities, and potential customers
- Stay informed about competitors and industry developments
Budget Management:
- Meet service sales targets and ensure cost-effective service delivery without compromising quality
- Develop and manage the service department budget effectively
Team Leadership:
- Lead, mentor, and motivate the service team to deliver high-quality service
- Organize training sessions to enhance the team's skills and knowledge
- Define and review service employees’ KPI’s
- Recruit, train, and develop a successful sales service team
- Conduct regular performance evaluations and provide constructive feedback
Quality Assurance:
- Implement and maintain quality assurance processes to ensure service excellence
- Conduct regular audits to assess compliance with service standards
- Evaluate service engineer skill levels and improvements
Process Improvement:
- Identify opportunities for process improvement and implement solutions to enhance efficiency and customer satisfaction
- Collaborate with HQ to streamline cross-functional processes
Requirements:
- Bachelor’s degree in engineering (electrical and/or mechanical), or a related field.
- Proven experience in leading and managing sales/service operations teams with focus on maintenance and on-site service, ideally within a multinational company or a complex organization
- Experience with mechanical refrigeration system is highly desired.
- Familiarity with environmental testing equipment and calibration is advantageous
- Strong understanding of sales strategies, market dynamics, and customer relations
- Proficient in negotiation techniques to reach mutually beneficial agreements
- Strong leadership and team management skills
- Excellent analytical and problem-solving mindset and skills, with the ability to make data-driven decisions
- Excellent communication and interpersonal skills, capable of building rapport with various stakeholders
- Results-oriented with a focus on achieving and exceeding targets
- Openness to travel internationally (for training and management meetings)
- Familiarity with CRM software and other sales-related tools
- Excellent knowledge for MS Office applications, Microsoft 365, Sharepoint, oneDrive and Excel skills
Only Short-Listed Candidates will be Notified & Contacted.
PrimeStaff Management Services Pte Ltd
EA License No.: 95C5411
EA Personnel Reg. No.: R1106591
