Maintain a client service orientation by managing the day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.
Responsibilities
- Play a strong role in the delivery of projects across the entire process including the design of the questionnaire, analytical plan, and reporting
- Work closely with the manager to gain feedback and ensure client needs are met
- Liaise with the Project Management team involved to ensure smooth execution across all key stages in the project (Pre-field, in-field, and post-field)
- Manage fieldwork briefing & debriefing, fieldwork observation (when required), providing timely & regular updates to client
- Provide client servicing on business questions and continue to build industry knowledge to gain expertise
- Proactive in addressing possible red flags, takes initiative in providing solutions to any issues
- Prepare code frames, tabulation specs, and the right charting template and submit them to the Data Processing team/ Chartist.
- Conduct verbal presentations of the findings, either partial or full presentation to the client
- Takes initiative in seeking resources/assistance, and makes corrections while ensuring the project is executed within the scheduled timeline and budget
- Participate in regular review/feedback of systems, procedures, and any operation concerns with the end goal of improving productivity and cost efficiency
- Provide coaching & guidance to juniors in relevant project management topics
- Perform other related functions that may be assigned
- Drive overall client satisfaction to achieve a high Net Promoter Score (NPS) and a high-performing environment
Qualifications
- Bachelor’s Degree or equivalent. A relevant degree in Business analytics, marketing, or business discipline is desirable
- Minimum 1-2 years experience in a market research agency
- Background or experience in Social Media marketing and monitoring is a plus - identifying valuable metrics, KPIs, and social media benchmarks; performance reports creation; data interpretation from social listening tools such as volume, sentiment, conversion drivers, influences, etc.
- Background in developing quantitative analyses, custom models, and ad hoc reports to effectively monitor performance, trends, and opportunities for key brands within social media channels
- Strong command of cross-tabulation tools (e.g., SPSS) is a bonus.
- Proficient in at least one programming language, preferably Python or R
- Experience in data visualization platforms like Tableau, Qlikview, PowerBI, etc.
- Data Engineering or Data Analysis experience is a bonus
- Proficient in Microsoft Excel & Powerpoint and Google Spreadsheet & Slides.
- Research and project management experience desired
- Experience in leading conference calls and dealing with clients
- High level of written and spoken English
