The Opportunity
- Adecco is partnering with an Oil and Gas Multinational Corporation company to search for a Customer Care Specialist
- Focus: Customer Service, Customer Care for day to day operation and Order processing
- Office location: West
- Working hours: Monday – Friday (40 Hours per week)
- This role will start off as a contract position
The Talent
- Bachelor’s Degree with minimum 2 years Customer Service/Supply Chain/Trading experiences
- Excellent communication and interpersonal skills
- Familiar with ERP system such as SAP or Oracle is an asset.
- Proficient in MS-Office, especially in Excel.
The Job
We are looking for a Customer Care Specialist to process customer orders, provide and process information in response to inquiries, concerns and requests about orders and products. An excellent communicator, proficient in order entry software and knowledge of order entry processes. Oil & Gas industry background not a must but good to have.
TASKS AND RESPONSIBILITIES
- Order processing, including customer check, PO check, order entry & book in SAP, customer/item maintenance in system, RMA handling, etc.
- Coordinate with plant planners and logistic team to know the order status and have the customer well-informed.
- Follow up customer inquiries includes but not limited to lead time, price, order status, delivery tracking etc. Respond & resolve customer issues timely.
- Deal with customer complain, routing the issues to proper support individuals or teams.
- Be responsible for filing of all documents related to order processing, including PO, contract and any other supporting documents.
- Assist finance with collections/invoicing issues.
- Prepare reports required by management team and review backlog with customers.
- Other tasks assigned by the team leader.
Next Step
- We could contact you in the soonest time if you directly send your resume to: [email protected]
- Email Topic: Apply: Customer Care Specialist
- We regret to inform that only shortlisted candidates will be contacted
Ling Kai Hoe
EA Licence Number: 91C2918
Personnel Registration Number: R22106166
