CUSTOMER SERVICE ASSOCIATES
Job Description:
- Receiving and entering customer's purchase orders into SAP system.
- Confirming inventory availability and delivering information to customers.
- Liaising with customers through emails on the status and progress of orders.
- Responding to customer inquiries and providing quotations on spare parts’
- Arranging shipment and process shipping documentation. Liaising with freight forwarders and customers on shipping matters.
- Liaising with banks and customers on Letter Of Credit export documentation
- Execute any other ad hoc duties and responsibilities which the Company may assign from time to time at its discretion.
Qualification:
- Diploma in Business Administration, Logistics & Supply Chain, RMIT Diploma/Degree in Logistics & Supply Chain.
- Those without the required academic qualifications but with relevant working experience will also be considered.
- 1-2 years' experience in a Customer Service function with Supply Chain literacy.
- Knowledge in import & export processes will be an advantage.
- Skills in using ERP systems. Experience in using SAP will be a plus.
- Proficiency in Microsoft Office
- Self-starter with the ability to multi-task. Good Team player.
- Sales and customer-oriented and driven with excellent communication and Interpersonal Skill.
