Our client is a reputed Bank.
Responsibilities:
· Process customers’ requests in the Card Services Financial Payment function, e.g Fund Transfer, SmartPay, Cashplus Instalment Loan, Cardholder Payment
· Complete all requests with accuracy and within the agreed Service Level Agreement
· Manage and resolve customers’ and business units’ feedback/complaints and queries promptly
· Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team
Support in digitization effort driven by the management and ad-hoc /admin tasks assigned
Skills/Requirement:
- Diploma/Degree Holder
- Preferably 1 - 2 years of relevant banking experience.
- Able to multi-task and cope with change and diversity in a fastpaced environment
- Possess strong analytical and problem solving skills, able to think objectively and 'think outside the box' when analyzing issues
- Meticulous with an eye for details and quality mindset
- Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations
- Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Powerpoint
We regret to inform that only shortlisted candidates will be contacted.
PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)
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