Sofitel and its Ambassadors
The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.
Responsibilities:
- Patrol lobby, guest room corridors, back of house areas, public areas and surroundings to detect any suspicious personnel. Keep an eye on any unattended luggage or belongings.
- Conduct investigations and keep hotel Management informed regarding accidents such losses, theft etc.
- Accompany the Duty Manager whilst investigating irregularities in guest rooms and public areas when required.
- Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
- Record details of significant incidents and activities that may occur during the shift
- Coordinate investigations with the Police regarding crimes, accidents involving hotel guests and ambassadors
- Ensure Security Checkpoint/Office is manned, clean and tidy at all times.
Key Job Requirements
- Diploma in Tourism / Hospitality Management
- Minimum of 2 year(s) of experience in a similar capacity with proven track records
- Excellent reading, writing and oral proficiency in English language
- Security related certification required
- Proficient in MS Excel, Word, & PowerPoint
To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.
You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.
Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.
