- Minimum 4 years(L2 support) & 7years (L3 support) of Experience in IT End User Support.
- Experienced in handling End Point computers.
- Basic understanding of Client-Server architecture.
- Basic understanding of LAN networking, knowledge of cable crimping and basic troubleshooting.
- Experience of handling Multi-function printers with central management.
- Experience in Disc Encryption, Application Security, Endpoint security at client level.
- Basic understanding of SCCM and AD.
- Incident and Change Request support to users.
- Daily Security and Vulnerability management to maintain KPI and SLA.
- Collaborate and manage vendor support.
- Willing to extend standard working hours whenever applicable to ensure IT services are up and running.
- Proven verbal and written professional communication in English.
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