Your Role:
To assess vehicle damages, assist customers in accident reporting, and claims and liaise with Insurance companies & surveyors to provide excellent customer service in vehicle collision repairs.
Job Responsibilities:
- To assist customers in accident reporting, claims, and vehicle repairs.
- To assess vehicle damages and submit estimations to insurance companies.
- To liaise with surveyors, finalization of work, and submission of claims.
- To coordinate with a workshop on the progression of vehicle repairs.
- To update customers on work progress and collection date.
- To liaise with the Car Rental department and facilitate rental car usage for customers.
- To attend and resolve customers’ complaints and feedback.
- To build rapport with suppliers and internal customers.
- To conduct a visual inspection of vehicle condition before taking in the vehicle.
- To perform quality control (QC) checking on vehicles before customer collection.
- To ensure high levels of excellent customer service and contribute to achieving overall business objectives
Job Requirements:
- Minimum Nitec 3 in Automotive Technology or equivalent.
- Minimum 1 year of relevant experience.
- Possesses a valid class 3 license.
- Willing to perform 5.5 working days.
By submitting your resume/application, it is deemed that you have acknowledge and give consent to the collection, use and disclosure of your personal data as provided in your application by the Company, for the purposes of verification, evaluation and other recruitment-related procedures in accordance with the Personal Data Protection Act.
Thank you for your submission and we regret that only shortlisted candidate will be notified.
