Overview:
The Cloud Support Engineer is responsible to ensure service availability, performance and a good security posture of the systems running in the Cloud environment, in provisioning core infrastructure services of large system. The operational tasks required need to be fulfilled in a timely, co-operative and professional manner with the other infrastructure engineering teams.
Responsibilities:
▪ Managing system in cloud environments in accordance with the project requirement and system support role
▪ Manage full system stacks from the OS through custom applications and system security using cloud-based computing environments
▪ Monitor and analyse systems performance data, syslog, sysreport and tunes operating system (Linux and/or Windows) running in Cloud environment
▪ Identifying potential bottlenecks in applications’ performance, troubleshoot and resolve Operating System and Application related incidents and issue according to customer’s processes
▪ Manage the system patching and security hardening implementation
▪ Any other ad-hoc duties as required or assigned
Requirements:
▪ Degree / Diploma in Electrical / Electronic / Computer Engineering / Information Systems or related discipline with minimum 3 relevant experience
▪ At least 1 year technical hands-on experience on AWS Cloud and/or Redhat Enterprise system implementation and support
▪ Certification as an AWS or equivalent Cloud Computing Engineer is preferred. Certification in Linux System is an added advantage
▪ Good knowledge in AWS architecture, network infrastructure, Active Directory, Linux Servers; hands-on experience on OS patching and hardening.
