To support for the planning, execution and evaluation of Volunteer and Membership Management, which includes : Outreach and engagement of volunteers to support SNSA services, hybrid programmes, onsite and offsite befriending services.
Volunteer Management
· Develop Volunteer policies and processes
· Develop a Volunteer Management Framework and Volunteer Training Programmes,
· Management of volunteer resources
· Drives and liaise with all stakeholders (social service agencies, community, and corporate partners).
· Develop strategy and operationalise plans to raise awareness to volunteering opportunities in the Association
· Review and evaluate the volunteer programme to ensure relevance and to meet future needs.
· Serve as the key communication link between the Association and its volunteers
Membership Management
· Strategic planning and resourcing of membership drives in line with the vision and mission of the organization
· Evaluate and enhance membership, policies and its processes
· Develop strategic community programmes and partnerships to drive memberships
· Relationship-building with all members and volunteers
· Identify gaps and opportunities for growth to serve SNSA members and the community
· Work with relevant colleagues to identify and implement IT systems for membership or volunteer data analysis and impact management
Requirements
· A diploma or degree with at least 2 years of relevant working experiences
· Experience in community relations work, volunteer management & membership
· Independent and self-motivated with initiative and drive
· Good written and verbal communications – no fear of people engagement
· Proficient in basic computer applications, including Outlook, Word, Excel, Powerpoint
· Able to multi-task and work independently with minimum supervision as well as respecting team work and dynamics
