Responsibilities
- Respond to incident calls and ensure service level agreements to clients are met
- Perform changes to network that are in line with organisation’s Change Management processes
- Ensure compliance to policies, processes and standards from both internal and clients’ organisation
- Prepare network analysis reports including findings with analysis
- Participate in projects and/or activities to support improvement initiatives
- Conduct proper handover from project team to operations after commissioning of projects
- Conduct internal training and/or knowledge transfer to team
- Update operations documentation i.e. technical, CMDB etc.
Requirements
- Diploma in Engineering/IT or any relevant field
- At least 2 years’ experience providing network operational and administration support on routers, switches, WLAN and firewall.
- Knowledge in network routing, switching technologies and protocols
- Knowledge in network security, load balancing and optimisation technologies
- Experience in network automation via scripting (e.g. Python, Ruby) or tools (e.g. Ansible, Algosec, Chef)
- Experience working with Bluecoat Proxy, Palo Alto/Checkpoint/Cisco/Juniper firewall
- Able to work extended hours and perform standby duty after office hours when required
