Job Description
- Demonstrates a comprehensive understanding of the Hospitality sector, staying attuned to market trends and securing new reservations sales against competitors.
- Manages forecast versus actual reservation sales data, oversees Reservations administration, and implements enhanced procedures.
- Controls the team's annual operating budget, reviews staff roster, and guides the Reservations team in executing operational tasks.
- Proactively communicates rates, monitors call volume, and collaborates on Revenue Management strategies. Corresponds with clients to grow account share and builds loyalty.
- Empowers Reservations Officers to resolve client issues promptly, participates in key meetings, and provides guidelines for a Reservations orientation program.
- Exhibits effective leadership, fosters teamwork, and ensures a robust training system for Reservations staff, contributing to overall succession planning.
Job Requirements
- 3-5 years of Hotel Reservations experience at the hotel property or corporate level, along with 1-2 years of supervisory experience as a Team Lead.
- Highly advantageous attributes include a strong understanding of hotel distribution systems, effective communication skills under challenging circumstances, and a diploma/basic degree in Hospitality Management, Business, or equivalent qualifications.
- The candidate should exhibit excellent written and verbal communication, problem-solving abilities, and a strong customer service orientation.
- High ethical standards, self-motivation, and a commitment to instilling a positive and caring workplace culture are also key attributes.
