Job Responsibilities:
- Acquire a strong working knowledge of the organization’s programme, services and processes.
- Ability to deliver a professional and high-quality service experience in a customer-facing role.
- Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
- Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation.
- Support cross selling activities to existing customers.
- Ensure that queue management is being practiced at the front desk.
- Attend to customers’ feedback and challenges in a professional manner in a timely fashion.
- Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
- Keep ahead of industry’s developments and apply best practices to areas of improvement.
Requirements:
- Min 1 year of customer service/ front desk experience
- Required to work shift hours and on weekends
- A good team player and passionate
Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now”.
EA Personnel Name: Isaac Sing Wen Qiang
EA Personnel No: R22104221
Elitez Pte Ltd | EA License No: 16C8004
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