Capsule Hotel near Bugis area
Basic salary 2300 - 2900
6 work days (Shift work: Either 9am to 5pm, 2pm to 11pm or 11.30am to 8.30pm)
We are a capsule hotel located near Bugis area and are looking for a Front Desk Reception(Capsule Hotel)
Challenges:
- Handle reservation requests and inquiries from guests, process reservations, upsell rooms and enter reservations records.
- Handle day to day reservations processes.
- Monitor room sales based on selling strategies to increase revenues.
- Develop, build good rapport and maintain a high level of communication with all business associates and customers.
- Solving of customer complaints and problems, and acting as a liaison between the company and its customers to ensure customer satisfaction.
- Ensure all daily transactions are recorded into the computer accurately and updated accordingly within the stipulated time and with a high level of service quality.
- Update, maintain and ensure accurate all reservation and transaction records are properly documented and filing.
- Work closely with all other staffs to ensure guest requirements and satisfactions are met.
- Constantly improving/ maintaining property's review scores on all OTAs.
- Maintainence of capsules and perform minor repair works wherever necessary.
- Perform any other duties assigned by Manager.
What it Takes:
- Diploma in Tourism/Hospitality Management/Travel
- Min 1 year relevant experience in hospitality sector are preferred, Fresh Grads are welcome too
- Good working knowledge of PMS system would be advantageous
- Good Microsoft Office applications in Word and Excel
- Independent with good communications and interpersonal skills
- Team player with positive work attitude
- Interested candidates please email your latest resume in pdf/words format to [email protected]
