Born from a passion for elevating the dining experience, our restaurant is a celebration of the art and science of food, where time-honoured techniques merge with the modern sophistication of cutting-edge culinary practices. We are seeking an experienced and passionate Front of House Captain/Supervisor to join and lead our team from the front. The Captain/Supervisor will be responsible for overseeing all aspects of the restaurant's front of house operations, ensuring the highest standards of service, and driving the restaurant's profitability and success.
Responsibilities:
- Always greet and welcome guests promptly in a warm and friendly manner.
- Always thank and give fond farewell to guests conveying anticipation for their next visit.
- Assist guests with table reservations.
- Assist guests while seating.
- Ensure guests are serviced within the specified time.
- Has a good knowledge of menu and presentation standards.
- Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
- Able to answer any questions regarding the menu and assist with menu selections.
- Able to anticipate any unexpected guest need and react promptly and tactfully.
- Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm.
- Serve food courses and beverages to guests.
- Set tables according to the type of event and service standards.
- Record transactions/orders in Point of Sales systems at the time of order.
- Communicate with the kitchen regarding any menu questions, the length of wait, and product availability.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Check with guests to ensure satisfaction with each food course and beverage.
- Responsible for clearing, collecting, and returning food and beverage items to the proper area.
- Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
- Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
- Present accurate final bill to guests and process payment.
- Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.
- Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
- Ensures that hotel brand standards and SOPs are consistently implemented.
- Work with fellow staff and managers to ensure that the restaurant achieves its full potential.
- Completes the daily responsibilities that are set for each shift.
- Complete closing duties, including restocking items, turning off lights, etc.
- Conducts monthly inventory checks on all operating equipment and supplies.
- Take an active role in coaching and developing junior staff.
- Any other duties related to food and beverage service assigned by the manager.
Requirements:
- Proven experience as a Front of house Captain/Supervisor or similar role in the hospitality industry
- Excellent leadership and management skills with the ability to lead and motivate a diverse team
- Outstanding customer service skills and a passion for delivering exceptional dining experiences
- Knowledge of food safety and sanitation regulations
- Ability to work flexible hours, including evenings, weekends, and holidays
- Certification in food safety and sanitation is a plus
- Certification in wine is a plus
Benefits:
- Competitive salary and bonus structure
- Outpatient and dental coverage
- Opportunities for career growth and advancement
- A supportive and dynamic work environment
- 5 day work week
If you are a dedicated and experienced Front of house Captain/Supervisor looking for an exciting opportunity to build and lead a talented team in a dynamic restaurant environment, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for our team. Join us on our exciting journey today.
