Customer Service Officer (Digital Contact Centre) (1 year)
Leading Utilities Group company
Duration: 12 months extendable/convertible
Working Location: Kallang Sector
$2000 - $2800 + bonus package (Up to 3 months per year)
Working hours: Monday to Friday, 8 hours work per day and Alternate Saturday 08.00am – 1.00pm (4 hours work)
Up to 3 months bonus per year
Job Responsibilities
- Answer incoming queries and address in a professional and timely manner
- Provide accurate and detailed information to customers regarding products and services
- Resolving customer issues, complaints or concerns with empathy and problem-solving skills
- Documenting customer interactions and maintaining accurate records in the database
- Adhering to company policies and procedures while maintaining a positive and customer-centric attitude
- Adhoc duties as assigned by Supervisor
Job Requirements
- At least 2 years of experience in contact centre handling voice and/or non-voice channels
- Possess excellent interpersonal, communication and customer service skills
- Able to work independently in a face-paced environment while being a cohesive team member
- Self-directed, able to multi-task, self-motivated and able to work under pressure
- Possess initiative to respond to customer’s needs with a commitment towards service excellence
- Proficient in MS Office applications
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile. https://go.persolkelly.com/job/apply/3872
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