If you are a Quality and Engineering professional, Emerson has a great opportunity for you! Based in our Singapore location, this role will support Quality Assurance, Service Engineering and Environment Safety and Health functions.
In this Role, Your Responsibilities Will Be:
Quality Assurance
· Record all incoming customer support requests; Warranty and Technical Enquiries.
· Give timely and effective responses and coordinating the necessary actions to assist the customers' requests.
· Maintain accurate documentation and records required by the Quality Management System; External and Internal Audits, Inspection Test Plan, Corrective Actions
· Involve in quality improvement activities on the Product and Services with Production, Suppliers and Customers.
· Any other work that Manager or Supervisor may assign to do.
Service
· Support customer orders on field FAT, Service and Commissioning.
· Maintain accurate records on service report and follow up with customer to ensure accurate closure of service requests.
· Assist to conduct service training to our customer.
· Use 5S techniques to prioritize and maintain service work space and tools.
· Occasional Travelling, within Singapore and Overseas are required for Service and Training.
Environment, Safety and Health
· Responsible to maintain the safety documentation and upkeep safety process using VelocityEHS system.
· Responsible to conduct Risk Assessment using JSA Builder.
· Involving in consolidating and reporting of Safety and GHG matters
· Involve in the organization safety committee.
Who You Are:
You anticipate customer needs and provides services that are beyond customer expectations. You actively listen and check for understanding. You focus on the highest priorities and set aside less critical tasks.
For This Role, You Will Need:
· Minimum of 1 year work experience from a manufacturing or any related industry.
· Must be technically knowledgeable and competent in Actuators (pneumatic, hydraulic and electrical), Instrument Accessories; i.e. Pressure Regulators, Relief valves, Solenoid valves, Positioners, Limit Switch, and FieldBus Protocols (Modbus, Profibus, HART, Foundation Fieldbus)
· Good in craftsmanship and physical ability to perform site diagnostic, service and repair.
· Good understanding and awareness of site safety and hazardous requirement to conduct service jobs. i.e. (SWSHPP, BOSIET, SWICSO, MWAH, SSSC)
Preferred Qualifications that Set You Apart:
· Diploma / Bachelor’s Degree or equivalent in Engineering Discipline (Automation, Mechatronics, Instrumentation, Mechanical or Electrical) or any related discipline
· Knowledge in valves is good to have.
Our Offer To You:
By joining Emerson, you will be given the opportunity to make a difference through the work you do.
Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.
We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.
We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.
Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environmentacross our global network and facilities.
Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
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