To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g2fDAg7B
- Regional role with leadership responsibility
- Permanent in-house role with an established company
About the company
Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.
About the job
Your role involve:
- Overseeing the day-to-day operations of the IT service desk team
- Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
- Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
- Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
- Set performance goals and KPIs for the team and ensure they are met.
- Collaborate with other departments to resolve complex technical issues.
- Identify training needs and provide ongoing training to helpdesk staff.
- Continuously improve support processes to enhance efficiency and customer satisfaction.
- Prepare reports and analyze data to identify trends and areas for improvement.
- Act as the point of escalation for challenging customer issues.
- Manage vendor relationships and oversee the procurement of helpdesk tools and software.
Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.
Legal law firm or Professional services inhouse industry background is required for this role.
Whats on offer
This is an excellent opportunity to join an established end user environment with regional exposure.
To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g2fDAg7B (EA: 94C3609/ R1219669)
