Key Responsibilities:
- Possess excellent communication skills to demonstrate and present the solution to the Customer, and the solution will also be made available for future troubleshooting and analysis recorded in proper documentation.
- Possess knowledge in IT networking and LAN to troubleshoot computer problems
- Image build management; Administration and configuration; End-user account management; End-user device hardening and lockdown; Trouble-shooting and problem resolution; and End-user briefings & awareness service.
Requirements:
- Diploma in a relevant field.
- Minimum 4 years EUCD Support, ICT End User Computing or Service Desk Agent experience with networking and system administration background
- Possess at least one (1) of the following certifications or equivalent: Microsoft related certification or CompTIA A+ related certification
