1. JOB DESCRIPTION
Description
1) Oversee and hands-on daily operation.
2) Manage a team of service-bar crews, conduct daily briefing to the team.
3) Train and re-train SOPs to improve staffs capability in handling daily tasks and upselling skills.
4) Able to train team to upsell receipt per head, retail products (take away), recruit Loyalty Membership and provide good customer service.
5) Versatile in different job roles in order to cover manpower shortage.
6) Execution of promotion to the outlet team with clear targets (KPIs) on individual team member.
Outlet Admin Responsibilities :-
2) Responsible for monthly Sales of the outlet (Dining & Retail).
3) Propose monthly marketing and sales promotions in order to increase sales and ensure outlet profitability
4) Attend Monthly meeting to present to management on KPIs and proposal for monthly marketing and sales.
5) Manage outlet cleanliness and hygiene.
6) Plan weekly manpower rostering.
7) Able to control and manage a team of manpower
8) Execute action plans and submit monthly reports to management.
9) Accountable for outlet's KPIs, staff’s appraisal, inventory stocks, sales revenue for dine-in and retail.
Requirements :
1) Above 5 years of managerial experience in managing a team of people
2) Above 8 years of F&B operations experience and broad understanding of the industry.
3) Able to use Excels and Words to submit on monthly report and have basic understanding of Excels formulas and PowerPoint/Photoshop..
4) Account for monthly outlet inventory in details and accuracy. Able to explain and account on discrepancy
5) Able to do social media marketing, posting and maintain of Instagram and Facebook on marketing, stories & posting. Improve sales from soical media posting and marketing.
6) Friendly personality and hospitable to all guests, good PR skill. Must be a hands-on Manager
7) Need to be hands-on to daily operations, so as to understand better on SOPs to improvise the work flow.
Working Hours:
1) Require to work 6-day week, Off day rostering on Mon~Thur. All Public Holidays will be scheduled as Off-in-lieu.
