Roles & Responsibilities
- Provide operational support in maintaining processes in SAP B1, Crystal Reports, and Power BI to increase productivity.
- Offer cause-analysis of IT related problems, including recommending cost-effective solutions.
- Lead integration of company’s software with SAP B1.
- Manage IT infrastructure, implementation, integration and security.
- Manage all IT assets (computers and servers).
- Design, develop and implement systems, policies and procedures for IT department and ensure alignment with Company’s policy to meet business and user needs.
- Ensure the security of data, network access and backup systems.
- Continuously analyses current process, technologies, and vendors to identify areas of improvement.
- Train employees on both software and hardware, assist to troubleshoot, and provide technical support when needed.
- Source and evaluate IT Vendors.
- Project management role in managing project scopes. Ensuring business requirements are translated into technical requirements and meeting completion timelines.
- Design and develop disaster recovery plan.
- Any other ad-hoc responsibilities assigned
Qualification & Experience
- Diploma or Degree in IT, Computer Science, or equivalent.
- At least 3 years of relevant experience, preferably with knowledge in SAP processes.
- Possess strong troubleshooting and good problem-solving IT skills in relation to diagnosing and solving both technical hardware/software faults.
- Preferably with work knowledge on SAP B1 SDK or C# web database programming
- Work Knowledge on MS SQL and MySQL (Stored procedure)
Preferred Skills
- Good Interpersonal relationships and observing discretion for sensitive data and information
- Ability to communicate at all levels
- Good analytical and problem-solving skills
- Adaptability and flexibility
- Highly motivated and hardworking with positive attitude
