Purpose of the role: Point of contact between customers and the company.
Ensure reconciliation statements and invoices are sent to customers and be able to handle and resolve disputes
- To fully understand the structure of each deal & items stating in the checklist prior preparing the reconciliation template.
- Close follow up with Line Manager for the updated checklist whenever there are changes to the deal.
- Setup contract details in system together with billing instructions to facilitate correct invoicing to customers.
- Update customers on the monthly slot charges with bunker update & ensure correct fixed slot invoices issued promptly to customers.
- Extraction of customers loading information – to scrutinize the report & probe agents for clarification on any data discrepancies, also follow up to ensure system gets updated with correct records.
- Submit reconciliation statement to customers on their slot usage against their slot commitment, it has to be drawn up accurately & within stipulated period.
- Follow up with customer for the statement confirmation & ensure accurate & timely issuance of invoices.
- Handle queries raised by customers & resolve the disputes independently.
Requirements:
- At least a Diploma / Degree in Maritime Studies or equivalent
To apply , please email a detailed copy of your resume in Ms. Words format to [email protected]
Linus Yeo Yong Boon
CEI No: R1104497
EA License No: 99C4599
