Our client is one of the leading manufacturers of industrial generators. We are looking for a Marine Field Service Engineer for commissioning, troubleshooting and repair of marine generators. Qualified candidates should have hands-on experience with assembly and repair of marine generators, and/or familiar with marine electronics and automation systems.
Responsibilities
• Standby support and 24/7 emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to
distributors/end customers.
• Provide the installation, commissioning, and on-site training to support the customers according to
the scope of the project.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extent of damage and repairs of warranty claims from
distributors.
• Maintain close working relationship with our key customers to ensure the follow through until the
issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and
organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets,
ensuring optimum service level at all distributors.
Requirement
• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• A team player with strong problem-solving skills and task oriented
• Possess strong customer service orientation, enthusiasm for power generation products, electrical
and control system.
• Candidates with equivalent professional background will be considered.
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU)
and synchronization system will be advantageous.
Core Competencies
• Focus on the End Customer – Engage with internal and external customers to understand needs (as
opposed to an intermediary), the primary focus of one's feedback, analysis, and actions.
• Set High Standards of Performance - Assume responsibility and accountability for successfully
achieving goals or completing assignments; develop standards of excellence rather than waiting for
standards to be imposed.
• Build Trust - Provide information to others in a way that is candid, informed, encompassing, and
not manipulative; receive information from others in a way that demonstrates openness and
thoughtful consideration of their ideas.
• Drive Continuous Improvement - Initiate action to improve existing conditions and processes. Use
appropriate methods to identify opportunities, implement solutions, and measure impact.
We regret that only shortlisted candidates will be notified
