Key Responsibilities:
- Invoicing and Billing Management:Generate and distribute accurate and timely invoices to customers
Review billing processes to ensure compliance with company policies and accounting standards
Review billing records for accuracy and completeness, identifying and resolving discrepancies
- Billing Dispute Resolution:Investigate and resolve billing discrepancies, disputes, and issues raised by customers or internal departments
Collaborate with relevant teams to address billing errors, billing adjustments and credits
- Customer Communication:Serve as the point of contact for customer inquiries and concerns related to billing
Communicate billing information professionally to customers
- Account Reconciliation:Reconcile billing records with customer accounts, ensuring all transactions are accurately recorded and accounted for
Investigate and resolve any discrepancies in billing statements and account balances
- Reporting and Analysis:Prepare regular reports for billing, accounts receivable status, and ageing analysis
Analyse billing data to identify trends, patterns, and areas for improvement in the billing process
- Process Improvement:Assist with documentation of order to cash processes
Identify inefficiencies in the billing process and propose solutions to streamline operations
Collaborate with cross-functional teams to implement process improvements and best practices
- Compliance and Documentation:Maintain accurate billing records, documentation, and audit trails for internal and external reporting purposes
To succeed in this role, you will need to work closely with cross-functional teams to optimise processes, resolve issues, and enhance customer satisfaction. A background in shipping/logistics is highly advantageous.
Key Requirements:
- Experience preferably in a shipping/logistics maritime sector and possible audit experience
- Proven experience in order to cash management, accounts receivable, or finance operations
- Knowledge of order processing systems, ERP platforms, and financial software
- Leadership, communication, and problem-solving skills
- Ability to work with cross-functional teams and stakeholders
- Analytical mindset with attention to detail and a focus on process improvement
- Understanding of internal controls and processes
If you are driven, determined and want to take the next step in your career, this is the role for you.
Great career progression opportunities await the right person in this exciting Order to Cash Manager (6 - 12 months contract) role.
Apply now to learn more.
Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R23112536 Eleanor Tan
