Job purpose:
In the ATS Cluster, business experts, engineers (development & operations), chapter leads, and product owners work together as a team. The agile methods support the team members in performing their functions by facilitating a rapid and flexible response to changing conditions and customer needs through an iterative approach and the continual development of new solutions.
The team members organize their own activities, working autonomously and with full accountability. To that end, they are granted responsibility for all processes and systems needed for the products, processes, and services for which they are accountable. Open communications among the team members ensure regular and timely feedback. This enables the team to adopt a "fail fast" approach – i.e. the rapid recognition and correction of mistakes, which permits a quick reaction to changing conditions and customer needs by means of iterative procedures.
The engineer has a technical focus and acts in the capacity of a cell member. Depending on suitability, qualifications, and requirements, he/she may also assume the role of scrum master.
He/she has an agile and digital mindset, and continually adapts it to changing requirements, using the available development opportunities.
The engineer is deployed where his/her knowledge and experience are needed, and therefore demonstrates flexibility regarding assignments to various cells and chapters, even across cluster boundaries.
Within the ATS Cluster you will be responsible for the support of the IB FX, eFX, FX Options and/or Commodities applications. That task comprises the main tasks listed below.
Key activities & main tasks:
MAIN TASKS
- 1st/2nd level support
- incident management
- problem management tasks of Application Operations
- change management tasks of Application Operations
- release management tasks of Application Operations (incl. post release testing)
- vendor management
- documentation
- back-up and recovery managemensafeguarding the stability of the application
- ensuring compliance of the production environment and support processes to the rules & regulations of the bank
- business analysis tasks
- stakeholder management (communication, user training, etc.)
- employee skill development, mentorship, and team planning
- innovation to optimise and improve efficiency of support and applications.
- optimal use of resources to increase efficiency of service.
- performance of special tasks assigned by senior management or business.
Formal education:
- Education: University, Technical College, or comparable professional experience
Specialist knowledge (work experience, further qualification):
Qualifications / Skills
Professional Skills (technical, methodology and business):
ST2
- Proficient in ATS application architecture and infrastructure and underlying technologies, e.g.
o Databases (Sybase/MSSQL & SQL)
o Operating Systems (Windows, Linux/Unix & scripting)
o Network technologies, market data flows and connectivity technologies
o Experience working with monitoring tools like ITRS Geneos, Nagios and/or Tivoli
o Related risk management, reporting and settlement processes
- Proficient in Service Management Processes (ITIL)
- Proficient in IT Security
- Proficient in banking know-how, especially trading related
- Deep understanding of compliance, governance and regulatory requirements in banking IT
- Significant experience working in a trading room environment facing internal/external customers of different seniority levels in support, project management or development
- Fluent in English
ST3
- Expert in ATS application architecture and infrastructure and underlying technologies, e.g.
o Databases (Sybase/MSSQL & SQL)
o Operating Systems (Windows, Linux/Unix & scripting)
o Good understanding of network technologies, market data flows and connectivity technologies
o Experience working with monitoring tools like ITRS Geneos, Nagios and/or Tivoli
o Related risk management, reporting and settlement processes
- Highly proficient in Service Management Processes (ITIL)
- Proficient in IT Security
- Expert banking knowledge, especially trading related
- Deep understanding of compliance, governance, and regulatory requirements in banking IT
- Long experience working in a trading room environment facing internal/external customers of different seniority levels in support, project management or development
- Experienced mentor for junior staff
- Fluent in English
Personal Skills:
- Pronounced analytical thinking
- Good problem solving skills
- Good cooperation capability and understanding of agile methods, incl. use if JIRA
- Strong ability to impact and influence
- Outstanding Service Orientation and customer focussed working style
- Very Good interpersonal and communication skills
- Structured and independent working style, also under pressure
- Strong decision making, persuasiveness and flexibility
- Very good organiser with good documentation skills with experiences in knowledge sharing tools (WIKI, SharePoint, etc.)
- Resilient and able to build partnerships across cultural, regional and organisational borders
