Tescom Singapore is looking for a great Application Support Engineer
This is an attractive and rewarding opportunity for the role of application support engineer to join a team of support engineers to cover a collection of critical applications for a global user base.
Main Responsibilities:
• Provide Level 1, Level 2, and Level 3 application production support services.
• Analyse, and resolve incident tickets through a pre-defined workflow and ticketing tool.
• Meet service level agreements (SLAs) for response time and resolution time.
• Apply technical skills in .NET C#, SQL and JavaScript in resolving incident tickets.
• Able to work shifts.
Experience:
• Minimum 2 years relevant experience working in an application production support team.
• Minimum 2 years work experience in software development and coding in .NET, C#, SQL
and JavaScript.
• ITIL foundation certification (good to have)
