Job Description
- Manage a team to provide single point ownership for the service delivery in the area of Cloud & Infrastructure Delivery Management Services.
- Responsible for performance, cost, scope, schedule, quality, and appropriate business measurements.
- Responsible for people management with specific reference to managing the growth and development of the people working in the team.
- Implement performance standards and measurements established by Operations quality teams to manage ongoing service delivery and attain delivery efficiency.
- Own Service Management processes, AMURAA® tools and disciplines and ensure they are applied in all aspects of contract delivery.
- Manage issues and risks.
- Responsible for targeted customer satisfaction.
- Responsible for running an ITIL compliant operation and enforcing security and compliance requirements for the customer.
- Report on the progress of the delivery operation in various review meetings.
Requirements
- Over 15 years IT management experience.
- Experience working with geographically dispersed delivery teams and directly with clients.
- Proven track record as a PM lead in implementing technical projects.
- Experience working with sales teams and directly with International clients.
- Proven track record in implementing technical projects with India based delivery organization for global customers.
- Global or International experience will be an added benefit.
- Eye for detail, diligence.
- Good understanding of technical domains of ADM, SI, logistics, commercials.
- Very strong communication and presentation skills.
- Ability to show “thought leadership” in client meetings.
- Ability to connect with clients.
- Ability to learn technology quickly.
- Should be comfortable in the role of a “Mentor”.
- Focused on the needs of his team and the customer.
- Seeks to continuously develop skills and knowledge in himself and others.
- ITIL v3, PMP or Prince 2 certifications – continually maintained.
- Experience with telephony, IT Infrastructure, Cloud, Application development, InfoSec will be required.
Interested applicants can apply here or email to [email protected]
