Security Operations Analyst
Main Duties
· assigns technical tasks and manages delegation for technical issues,
· animates the team to encourage collaboration and sharing of best practices,
· has a role in supporting technical skills development and provides training when required,
· supports new technologies and leverages them to provide consistency of service across streams,
· manages service improvements for all Network and Security services supported throughout the organization,
· documents, reviews, maintains and shares relevant technical information to the team
· provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
· implements and develops improvements based on LEAN-CA-CIB best practices,
· focuses on automation and optimum use of the team to improve efficiency,
· drives and delivers root cause for any high severity issue,
· reviews technology changes to identify potential risks,
· is responsible for problem management and resolution
· Perform real-time analysis and trending of security systems
· Respond to user incident reports and evaluates the type and severity of security events.
· Identify recurring security issues and risks and develops mitigation plans and recommends process improvements.
· Interpret and apply security policies and procedures.
· Establish escalation processes for security incidents and develops contingency plans and disaster recovery procedures.
· Manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality
Legal and Regulatory Responsibilities
· Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
· Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.
Qualifications and Profile
· Fluent in English, both written and spoken
· 15+ years of Experience in managing network and security infra.
· 10+ years Experience in handling major network security projects (ex: SDWAN )
· 10+ years Experience in handling Firewalls/IPS/F5/Pulse/Proxies, Routers/Switches.
· At least a Bachelor’s degree in any of these faculties: Computer Science/ Information Technology/ Programming & Systems Analysis/ Science (Computer Studies)
Working Hours:
· Primarily match Europe business hours
· On-call support will be expected on a rotational basis
Company Reg No.: 201131609D | License No.: 11C4684 | Madhavi Talupula
