Hotel Indigo colleagues are the people at the center of every new story. They make all guests feel welcome in the neighbourhood and at home in the hotel. At Hotel Indigo® we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.
Hotel Indigo colleagues are warm, personal, and unscripted.They embrace the individuality and diversity of everyone. They enjoy iconic, worldly locations and are drawn to discovering what makes each of them unique. They are inspiring storytellers who inject positivity into their environment. They combine informality and fun with professionalism and sophistication.
Join us as a F&B Agent in Hotel Indigo Singapore Katong. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:
Responsible for delivering exceptional customer focused service under the direction of the Restaurant Manager or Supervisor, through adherence to InterContinental Hotels Group Policies and Procedures and local hotel policies and procedures.
Financial returns:
- Guests are conversed with in relation to the food and beverage products
- Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
- Promoting and selling cocktails to guests
- Recycles where-ever possible and enforces cost saving measures to staff
People:
- Communicates to his / her superior any difficulties, guest comments and other relevant information
- Establishes and maintains effective employee working relationships
- Attends and participates in daily briefings and other meetings as scheduled
- Attends and participates in training sessions as scheduled
Guest experience:
- Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
- Prepares for service by ensuring:
o Grooming is impeccable and in accordance with IHG personal presentation standards
o Outlet equipment is clean
o Equipment is sorted and stored
o Glassware, flatware and China is cleaned and polished
o Waiter stations are prepared
o Cutlery is placed for buffet and table service
o Tables are set
o Reservations are read and familiarized
o Special occasions are ready
o Lighting and Music is ono Outlet is ready for service and guest comfort
- Carries out effective service by ensuring:
o Guests are greeted and seated
o Daily specials are explained and up sold
o Food orders are processed accurately
o Trays and tray jacks are effectively used
o Food orders are taken quickly
o Payment methods are handled accurately
o Working areas are cleaned and re-set quickly
o Bar is clean
o Guests are conversed with in relation to the food and beverage products
- Carries out effective beverage service by ensuring:
o Beverages are up sold and regularly replenished, abiding by responsible alcohol service regulations
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
o Promoting and selling cocktails to guests
o Making and presenting cocktails
o Coffee and tea is served hot and in accordance with standard
- Take appropriate action to resolve guest complaints
- Food and beverage stock is stored in relation to hotel procedures
- Ensure Prompt and efficient delivery of food and beverage to the guest's tables
Responsible business:
- Food and beverage stock is stored in relation to hotel procedures
- Performs related duties and special projects as assigned
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
Requirements for this role:
- High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field, with 1 year of related experience or an equivalent combination of education and experience.
- Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to read and write English.
In return for your hard work, you can look forward to a highly competitive salary and benefits package, including
- Duty Meals
- Birthday Off
- Medical Benefits
- Dental Benefits
- Insurance Coverage
- 25-50% F&B Discount at restaurants within IHG Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow Opportunities
What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to Holiday Inn Express and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com or click apply.
