Responsibilities and Duties:
- Attend to user to solve reported IT issues.
- Windows OS installation, Microsoft Outlook configuration for email and troubleshooting.
- Basic wire/wireless Networking, NetworkPrinter installation/ File Server.
- Network Mapping & Basic knowledge on Cloud
- Setting up Office 365 email administrator
- Windows Server AD implementation, Configuration and Support.
- Setting up of new PC and data transfer to new PC/Desktop/Laptop.
- To ensure endpoint encryption is activated for computers and defined device.
- Responsible to install the organization’s standard and approved applications on computers and mobile devices.
- Service Asset and Configuration Management (SACM) of end user system
- 1st level troubleshooting for network issues and telephony system.
- To assist and liaise with IT Backend team members and users when there are reported IT-related incidents.
- Installs, maintains, and troubleshoots required client and hardware, whether onsite or remotely.
- To deliver support to an organization’s desktop, laptop to ensure all computers, network connections and software are functioning smoothly.
- Escalate to vendor and follow through for all hardware failure.
- Liaise on any requests for related matters including requests for quotations.
- To be the single point of contact for all correspondence between vendor and users.
- Assisting the Projects Engineers with new implementations and migrations
- Troubleshoot and resolve all hardware, operating system, software and application problems relating to desktops, notebooks, printers, mobile devices and PC peripheral.
- Setup and deploy smart-phones (Android, iOS) and tablets (Android, iOS).
- Install / Remove computer software and applications.
- Work with Helpdesk team for ticket escalation and reporting
- Document maintenance for all computer systems and network infrastructure.
- Timely submission of work log report and monthly attendance report
- Attend weekly/scheduled engineers meeting.
- Willing to gain experience in design, maintenance, and support of a Microsoft AD, SCCM Exchange infrastructure including performance, capacity, and recovery technologies
