The Admissions Officer provides a high level of personalised customer service for prospective families in support of the growth of the school.
This role supports parents and their children from enquiry through application and onto enrolment, ensuring prompt follow up and processing to smoothly and efficiently facilitate the admissions process.
Responsibilities
Admissions :
Sales-orientated role to nurture leads and drive enrolments - proactively follow up leads in the best manner, email, phone, EDM etc
- Help drive improvement in all conversion rates of the customer journey and in particular, lead to enquiry conversion rate and timings
- Provide enrolment and student data as needed
- Ensure data is captured accurately and in a timely manner on all systems
- Assist to book and conduct tours
- Set up and administer CAT tests as needed
- Other duties as directed by the Head of Admissions.
- Support the delivery of a personalised experience (visit or otherwise) for each prospective parent and pupil
- Develop personal rapport with prospective parents and pupils that reflects the Brighton College brand
- Assist the Admissions Manager by gathering as much information on the specific needs, background and profile of each parent and pupil, based on the information provided to tailor each visit
- Answer Admissions phone calls and emails and/or direct all to the appropriate parties.
- Assist the admissions manager in processing student information for new pupils during application and prior to the start date, identifying and following up on gaps in all the information and documents required to support pupil enrollment.
- Support the assessment process for each pupil, working closely with the Academic Leadership Team.
- Responsible for the onboarding and orientation process for each family.
- Support data integrity with accurate records on the CRM and ensure parents' and student documents are up to date
- Liase with agents and ensure that the SOP is followed and gather data for agent reviews, keep track of agent commissions and update as necessary.
Front Desk:
- Serves parents/customers by greeting, welcoming, and directing them appropriately.
- Liaises with the school nurse and class teachers as required Communications and Community Relations
- Receives and cares for children who have not been picked up on time, as requested by staff
- Supports requests from teaching staff in liaison with the School Receptionist
- Maintains security by following procedures.
- Provide basic and accurate information in-person and via phone/email.
Position Requirements
- High levels of accuracy and attention to detail
- Excellent written and verbal communication skills
- Native-level written and spoken English. Fluent Mandarin speaker is highly desirable
- Outstanding time management and organisation skills
- Experience of the school admissions process, preferably in a private education space an advantage
- Experience in use of multiple customer database, CRM tools and digital / online platforms
- Experience in working with clients in a multicultural setting
- Passionate about delivering an outstanding customer experience
Qualifications
- Degree level qualification preferred
- A minimum of three years sales/customer service experience in a similar or related environment
SAFEGUARDING AND EQUAL OPPORTUNITIES
Brighton College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any offer of employment will be subject to an enhanced DBS disclosure, / international Police checks, the receipt of satisfactory references, the College’s pre-employment medical question, relevant original ID documentation and examination certificates. The College understands that a robust, fair and transparent recruitment and selection policy plays a central role in achieving this aim.
The College is committed to ensuring that the recruitment and selection of staff is conducted in a manner that is systematic, efficient and effective and promotes equality of opportunity.
The College reserves the right to appoint a candidate to the role in advance of any deadline date, in the event that a suitable candidate can be appointed.
© Brighton College (Singapore) Pte Ltd
CPE Registration Number: 201904884D
