We are a fast-growing boutique hospitality in Singapore
We believe attitude counts as much as skill. As a result, we hire motivated people from whom we will expect much; but whom we also coach and develop to perform superbly in a conducive environment that rewards success.
WHAT WILL YOU BE DOING?
- Provide friendly and efficient check-in and check-out service at Hotel Reception
- Carry out the completion of the registration process by retrieving and inputting information from the computer system confirming the guest's hotel reservation information
- Handle and resolve guest complaints and special requests professionally, ensuring prompt actions at all times
- Willing to take on a proactive role ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby•Handle walk-in, email, phone inquiries, and internet hotel room reservations
- Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
- Prepare shift reports for submission to accounts.
- Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
- Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
- Perform any other duties as required and directed by the Manager or Management.
WHAT WE ARE LOOKING FOR?
- An individual that is eager to learn and has a passion for customer service
- An individual who is well-groomed and possesses good communication skills
- Team player, work independently
- Ability to work under pressure and own initiative
- Commitment to delivering a high level of service excellence
- Flexibility to respond to a range of different work situations
- Working Hours – 12 hours per shift, and work 4 days and 2 days off
- Able to work rotating shifts on weekends/ Public Holidays
