POSITION SUMMARY
To provide customers with elevated customer experience through sharing the latest fashion trends and tips, sharing product knowledge, providing excellent customer service and maintaining a good customer relationship.
PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB
- Be a Calvin Klein/Tommy Hilfiger ambassador at all times
- Provide and maintain excellent, professional, and personalized service to customers
- Demonstrate expertise in all products and in-store promotions/activities
- Understand and adhere to the Visual Merchandising standards
- Drive and achieve monthly team sales target
- Recognize sales opportunities when dealing with customers and be able to upsell/cross-sell at the point of service
- Perform inventory replenishment as and when needed
- Adhere to company’s SOP at all times
- Any other duties assigned by superior.
KEY COMPETENCIES:
CREATIVITY: Possess a high degree of fashion trends, lifestyles, competitors and media. Ability to identify problems, provide an in-depth perspective of the problem and solution to solve it. Generate ideas through creative thinking and critical evaluation.
TEAMWORK: Builds good working relationships; collaborates toward deadlines and deliverables. Able to communicate effectively across the team and organization.
ORGANIZING: Works according to defined schedules and deadlines; takes direction well and able to work with high accountability; manages own work and tracks progress. Seeks out resources to get things done; able to multi-task and adapt to changing priorities.
ENVIRONMENT: Ability to work in fast-paced, team-oriented setting.
QUALIFICATIONS & EXPERIENCE:
Experience: At least 1-2 years of Retail experience
Education: O’ level
SKILLS:
Great passion in the retail fashion industry and sales aggressive
A good team player, service-oriented with good communication and interpersonal skills
Able to perform retail operational hours, which include weekends and public holiday
