About the Role
The SEA IT team is looking for a capable and hands-on IT Support Engineer experienced with software and hardware support for retail stores & office operation across Southeast Asia (SEA). Our team is dedicated to develop solutions for the retail business and offering daily support for the business and this is an outstanding opportunity to join a focused team and work collaboratively with other stakeholders to make a significant impact to the business & operation.
Job Description
- Act as single point of contact for service manager, operations manager or business and other IT teams in China and SEA countries for any kind of technical terms for both store & office operation.
- Assist on site and store opening preparation including installation, configuration, staging of equipment and maintenance of retail-specific hardware and software system such as POS (Point of Sales) terminals, barcode scanners, cash registers, payment gateways, etc.
- Collaborate with vendors and internal teams to implement and integrate retail systems including inventory management, loyalty programs and CRM systems.
- Support and maintain networking infrastructure, including switchers, routers, and wireless access points, etc.
- Coordinate with vendors to resolve equipment or software issues.
- Provide real-time support for critical and urgent retail issues.
- Adhere to industry-specific security standards and compliance regulations for retail systems.
Key Qualification & Skills
- Bachelor, Diploma or Higher NITEC in Computer Science/Information Technology (ICT Systems, Services & Support) or equivalent.
- Minimum 5 years of IT-related work experience, preferably from the retail industry.
- Experience in Retail POS systems, hardware and DRP (Distribution Requirements Planning) system.
- Good experience in supporting window and peripheral devices such as printers, scanners, and payment devices.
- Experience in database operation, programming languages and excellent debugging skills (MySQL or oracle).
- Results oriented, strong analytical and problem-solving skills with the ability to troubleshoot and resolve technical issues in a time-sensitive retail environment.
- Good communication and interpersonal skills, with the ability to effectively collaborate with stakeholders and end-users.
- Eager to learn and stay updated on new retail technologies and industry trends.
- Willing to travel overseas from time to time.
- High proficiency in both English and Mandarin in order to liaise with colleagues in China Headquarter and Southeast Asia countries. Ability to speak other local languages of SEA countries is advantageous.
