Job Description
- Attend and respond efficiently to calling customers regarding their carpark enquiries/feedback/ complaints.
- Obtain and evaluate all relevant information to handle car park cases either operationally or technically.
- Checking and monitoring of CCTVs for discrepancies, system issues, or occurrences.
- Document all call information according to standard operating procedures.
- Perform investigations and process refunds for customers
- Assist the team on ad-hoc duties and administrative tasks related to Control Centre.
Requirements
- Candidate must possess at least Primary/Secondary School/"O" Level.
- Basic computer skills
- Able to work rotating shifts, Sundays / Public Holiday
