Temus is on a Journey to drive transformation across both the public and private sectors in Singapore and the broader region. Our holistic approach, which looks beyond the use of technology and covers all aspects of people, processes, change management, and policy, is critical to driving successful transformation outcomes.
Job Summary:
We are seeking a skilled and experienced ServiceNow Consultant with a proven track record in implementing IT Service Management (ITSM), Customer Service Management (CSM), and Field Service Management (FSM) modules. The successful candidate will play a key role in designing, configuring, and implementing ServiceNow solutions to meet our organization's IT service and customer service needs.
Responsibilities:
- Collaborate with clients to understand their ITSM, CSM and FSM requirements and translate them into effective ServiceNow solutions.
- Design, configure, and implement ServiceNow modules such as Incident Management, Problem Management, Change Management, Knowledge Management, Service Catalog, Customer Service, and Field Service.
- Customize and enhance workflows, forms, and business rules to align with organizational processes and best practices.
- Provide technical expertise and guidance to clients and internal teams on ServiceNow platform capabilities and best practices.
- Conduct workshops, training sessions, and knowledge transfer sessions to empower end-users and administrators.
- Collaborate with cross-functional teams to integrate ServiceNow with other business systems and applications.
- Stay updated on ServiceNow releases, features, and industry best practices to ensure the continuous improvement of our ServiceNow implementation.
- Perform regular system audits and ensure data accuracy and integrity within the ServiceNow platform.
- Troubleshoot and resolve issues, and provide ongoing support to end-users.
Experience/ Qualifications:
- Minimum 5 years of experience in ServiceNow implementation with focus on ITSM, CSM, and FSM modules.
- Strong knowledge of ServiceNow platform architecture, design, and implementation best practices.
- Hands-on experience with configuring and customizing ServiceNow modules and workflows.
- Familiarity with integrations between ServiceNow and other enterprise systems.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and cross-functional teams.
- ServiceNow certification(s) is a plus.
