Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.
About the team
Carry out efficient and timely assessments or investigations into various types of referrals or alerts that are generated as part of clients’ business processes. Can include credit underwriting, fraud prevention or transaction and customer monitoring. May carry out reviews on savings, loans and credit card applications to determine affordability and prevent fraudulent activity. As an associate you may also have to review customer and account data to identify money laundering concerns or fraudulent activity.
What you will be doing
Global Enterprise Customer Due Diligence (CDD) play a vital role in our customer enablement. As a global team, we pride ourselves on high levels of professionalism, service, and collaboration, as we work closely with colleagues from across the globe ensuring our customers receive a market leading service.
We are responsible for assessing new business opportunities and existing merchants against our own internal policies along with all legal and regulatory requirements to ensure we know who our customers are and that we are confident they are a merchant we want to provide services to. We are here to support the business by helping deliver growth opportunities for new and existing merchants whilst protecting us against risks of things such as financial crime and regulatory breaches.
We have an energized and innovative culture which every team member works diligently to foster and continually improve, with a transparent team environment setting us apart from competitors.
- Review and evaluate risk based CDD on actual and potential clients in accordance with policy, procedure and local laws and regulations.
- Navigate public databases and internal systems to identify & verify due diligence information.
- Review adverse screening checks on clients and undertake follow-up research as required.
- Manage personal workloads to ensure queues of work are dealt with in a timely manner.
- Able to investigate and resolve queries, including complex company structures in relation to KYC.
- Provide timely feedback to relevant Global BD and RM commercial teams, including the VP’s, Global Sales, Area, or Relationship Manager to improve customer experience and RFT impacts across all Channels.
- Other related duties assigned as needed.
What you bring:
- Experience of working in a back-office environment.
- Good understanding of fraud/AML processes and procedures.
- Good understanding of credit underwriting processes and procedures.
- Excellent customer service skills
- Excellent verbal and written communications skills
- Excellent analytical, organizational and interpersonal skills
- Excellent time management
- Ability to work both independently and in a team environment.
- Ability to adapt quickly to change.
- Good computer navigation and operation skills
- Demonstrate problem-solving and decision-making skills.
- Ability to gain good understanding of regulations governing APAC.
What we offer you
- A competitive salary and benefits
- A variety of career development tools, resources, and opportunities
- The chance to work on some of the most challenging, relevant issues in the payment industry.
- Time to support charities and give back in your community.
