Responsibility
- Handle customers’ enquiries via inbound calls and email correspondences
- Escalates enquiries or issues to relevant departments and ensure proper follow-up
- Ensure quality customer service and maintaining good phone etiquette
- Provide customer support activities
- Manage and process sales agreement
- Schedule of all IoT device installation
- Assist with any administrative duties and perform any ad-hoc duties, as and when required
Requirements
- Experience in scheduling is a plus.
- Familiar with Microsoft Office applications
- Excellent communication and interpersonal skills
- Hands-on and a positive attitude
- Team player, with a high level of energy and able to work independently.
