Restaurant Captain Responsibilities:
The restaurant catain is responsible for managing the front-of-the-house operations and ensuring that the overall customer experience is a positive one. In addition to managing the seating arrangements, the restaurant captain also oversees the waitstaff. The captain is responsible for training new waitstaff and ensuring that all team members are familiar with the menu. They must be knowledgeable about food and beverage service and have excellent communication skills. They are also responsible for handling customer complaints and resolving any issues that may arise during service. The restaurant captain is responsible for promoting and ensuring guest satisfaction, maintaining a safe and sanitary work environment, and ensuring only the highest quality products are being served.
Restaurant Captain Duties:
- Always greet and welcome guests promptly in a warm and friendly manner.
- Always thank and give fond farewell to guests conveying anticipation for their next visit.
- Ensure guests are serviced within the specified time.
- Has a good knowledge of menu and presentation standards.
- Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
- Able to answer any questions regarding the menu and assist with menu selections.
- Able to anticipate any unexpected guest need and react promptly and tactfully.
- Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm.
- Serve food courses and beverages to guests.
- Set tables according to the type of event and service standards.
- Record transactions/orders in Point of Sales systems at the time of order.
- Communicate with the kitchen regarding any menu questions, the length of wait, and product availability.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Check with guests to ensure satisfaction with each food course and beverage.
- Responsible for clearing, collecting, and returning food and beverage items to the proper area.
- Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
- Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
- Present accurate final bill to guests and process payment.
- Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.
- Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
- Ensures that hotel brand standards and SOPs are consistently implemented.
- Work with fellow staff and managers to ensure that the restaurant achieves its full potential.
- Completes the daily responsibilities that are set for each shift.
- Complete closing duties, including restocking items, turning off lights, etc.
- Conducts monthly inventory checks on all operating equipment and supplies.
- Any other duties related to food and beverage service assigned by the manager.
