Job Duties :
- Ensure that the restaurant operates in compliance with the Operating Level Program Standards, local authorities and MOE’s regulation. Design and implement an in-house housekeeping schedule.
- Maintain quality of food and ice cream by checking on preparation procedures and obtaining feedback from the customers for improvement.
- Maintain high standards in customer service through direct supervision planning and implementation of in-house training and development programs. Handle customers’ complaints with tact and diplomacy.
- Plan and maintain a safe level of restaurant’s inventory for the business operation. Ensure strict receiving, checking and storage procedures for inventory.
- Ensure security for all cash and gift vouchers. Approve petty cash claims and maintain accurate records. Ensure accuracy for all sales taking, including cash bank-in credit card payment, etc.
- Enforce discipline and ensure proper conduct of all staff. Create a high level of morale amongst the staff in the restaurant.
- Monitor and control labor cost through effective manpower scheduling. Chart and monitor leave for staff.
- Maintain all equipment and fitting in the restaurant in good condition through planning and implementation of maintenance programs. Liaise with assigned contractors on maintaining and servicing of equipment.
- Handle all restaurant administrative duties. To submit all necessary records and paperwork to corporate office timely.
- Develop and implement effective internal cost control system with clearly set procedures. Exercise cost controls by ensuring accurate portioning, minimize wastages, preventing and proper inventory control. Enforce strict receiving, checking and storage procedures. Control monthly stock checks of all inventories.
- Analyze and interpret monthly profit and loss statements and take actions for improvement of results.
- Ensure proper coordination and execution of marketing programs and activities developed by Marketing Department.
- Recruit and select non-managerial staff. Follow through and approve appointments, transfers, termination and promotion of non-managerial staff.
- Develop, coach and train managers to meet performance standards. Conduct performance appraisals for managers and staff.
- To undertake any other duties and responsibilities that assigned by the management.
