Responsibilities:
- Verify room status on morning report; report discrepancy of rooms; prioritize and update status of checkout rooms.
- Prepare and distribute assignment sheets to assigned staff and review priorities.
- Ensure that cleanliness and condition of each area meets designated standards. Directly contact respective personnel and relay any deficiencies to be corrected.​
- Inspect supply levels, cleanliness and organization of floor closets. Assign designated personnel to rectify any deficiencies​.
- Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
- Carry out other tasks as assigned by the supervisor
Requirements:
- Minimum N or O level qualifications
- Minimum two years experience in a similar role in the 5-star hotel
- A proven track record of maintaining superior standards of hotel cleanliness in a previous position or hotel
- Able to work on rotating shift, public holidays and/or weekends
- Meticulous and has an eye for details
